FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Different requirements of the machine have different configurations and  prices, we will give you a quote according to your actual requirements.

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Can you OEM or ODM?

Yes, we have strong developing team. The products can be made according to your request.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

Shipment:30-45Work Days after receiving 30% Deposit for machines  parts delicery time is about 7-15 work days.

Before the delivery of the machine, we will invite customers to our factory to testing the machine and teach customers how to use the machine on the spot.

What kinds of payment methods do you accept?

You can make the payment to our bank account, we support T/T ,L/C and paypal
30% deposit in advance, 70% balance before ship.

What is the product warranty?

Machinery warranty time is 12 months starting from the date of Bill of Lading; Damages due to misuse, improper handling or Nonsense operations and bad working system are excluded.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

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